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Customer: Brian

Response Date: 08/23/2010
Overall great experience. Very satisfied with my new car from VW Oakland.
CEI  100.0

  Customer: Nathan C.

Response Date: 08/17/2010
I am a tough person to make happy. I especially dread walking onto used car lots and being bombarded by slippery sales people. I've been known to send a few home crying to their wives and mothers for having been too direct and no-nonsense.
When it came time for me to get a new vehicle, I did my research and found the VW's were on the up and up (in regards to the Consumer Reports reviews, which is about the only thing I trust these days). So shopping I went.
When I arrived at VW Oakland, I was met by Keith. He was not only super chill and "no pressure", he was respectful of my space and kept his distance when I said I was just looking.
When I had narrowed the field of possible purchases, I was crystal clear of what I was going to spend and made it clear to Keith that I wasn't in the mood to negotiate or go back and forth with sales tactics.
He was quick to reach out to the sales manager and financing people at the dealership and came back with a bottom line offer. I didn't have play games, deal with double-speak or any other shenanigans. We had a deal on paper soon thereafter. From beginning to end, they were clear about what they could and could not do in regards to the deal I was looking for. They didn't mess around and try to lure me into anything I wasn't totally comfortable with.
At the end of the day, I drove off I a great 2008 VW Jetta for the price I wanted and the warranty that made me feel totally secure.
I would absolutely refer a friend to VW of Oakland. Given, you need to do your own homework and be prepared to work with them when you arrive. But when all was said and done, I never had to deal with anything but professionals. It was such a relief.


Customer: Susan

Score: 100%
Response Date: 08/16/2010
Comments: I was very pleased with my purchase of a Jetta.

      Customer: Jeff

Score: 100%
Response Date: 08/10/2010
Comments: Chris was extremely patient and helpful as I made my selection. Once we began the actual sales process he was honest and straightforward, and he made the process go quickly and smoothly. I would definitely recommend VW of Oakland and Chris to my friends.
 
Customer: James
Score: 100%
Response Date: 08/10/2010
Comments: We're very pleased with our purchase. Michael Madamba and Michael Trac were great to work with.
 
Customer: Kyung
Score: 100%
Response Date: 08/10/2010
Comments: Dave Parsons, my sales consultant has been kind and helpful all along the process.
 
Customer: Dorothy
Score: 100%
Response Date: 08/09/2010
Comments: The only problem was the value assigned my Toyota upon trade in. Should have been higher.
 
Customer: (Anonymous)
Score: 100%
Response Date: 08/09/2010
Comments: Excellent service - very helpful - Flexible - & finance guy is straight to the point “No hidden charges " "Sales Rep. JD is excellent customer service provider. Keep up the good work!!!
 
Customer: Raj
Score: 100%
Response Date: 08/04/2010
Comments: VW of Oakland has a great team in place and my experience with them has been nothing short of excellent. I would highly recommend them to anyone who is interested in getting a car (new or old) without any hassles. Thank you guys! Appreciate your help.
 
Customer: Philip
Score: 100%
Response Date: 08/02/2010
Comments: We had an excellent time buying our new VW. Wendy Dahlstrom was friendly, and accommodating. I would recommend OaklandVW to my friends. Philip and Sarah Bryan
 
Customer: Jamison
Score: 100%
Response Date: 08/02/2010
Comments: They made The very daunting task of buying a car easy and approachable. None of the staff were too pushy and I felt comfortable dealing with everyone I met.
 
Customer: Joy
Score: 100%
Response Date: 08/01/2010
Customer: Damon
Score: 91%
Response Date: 07/26/2010
Comments: Thanks for making this a pleasurable experience
Customer: Erika S.
Response Date: 07/12/2010
Testimonial: Thank you! It was a great experience and I love my new car.

 
Name: Andrew 
Location:

Testimonial: I have been going to Broadway VW since 2000, and through that time I
have bought 2 cars at that dealership. I would say the service today is
the best it's been in 10 years. Hands down.
Name: Carolyn 
Location:

Testimonial: Always get excellent service..........
Name: Ann 
Location:

Testimonial: I had an emergency repair and your people got me in that day and
got me out in good time. Since I was without my car, they had the
shuttle drop me off at home and then pick me up when my car was
finished. A huge thanks to everyone at VW of Oakland, esp. Frank Cruz,
who helped make a really bad day that much better.
 
Name: Claire 
Location:

Testimonial: Wow! I cannot say enough about VW of Oakland. So considerate,
friendly, and attentive. From the van driver, to the customer service,
to check out...loved them all! This is my first time dropping off my car
at the Oakland dealership...you have a customer for life!
Name: Chad
Location: San Francisco CA

Testimonial: I appreciate working with Frank Cruz and his team at Broadway VW.
Service was exactly what I would expect and I will continue to bring my
car to their Oakland based dealership, even though I live in San
Francisco.
Name: Kari 
Location:

Testimonial: I want to recommend Howard, the shuttle driver. In addition to being
a good driver (and we had treacherous conditions with the heavy rains),
he was very friendly and pleasant. He was considerate about the
temperature and the radio - and kept us informed of what stops were
ahead of us. I've brought my car in many times, and I'm always happiest
when Howard is my driver.
Marina is also a charmer. Always a bright smile - even when telling
me something I don't want to hear! She has a way of making things feel
like "not a big problem" which I appreciate.
Name: Gina 
Location:

Testimonial: Most people tell me I shouldn't take my car to the dealership for
regular maintanence; that I could save a ton of money going elsewhere. I
would NEVER trust my car to anyone but Volkswagen of Oakland!
Furthermore, I absolutely love Marina!
Name: Juan 
Location:

Testimonial: The salesman (JD) was very helpful and made us feel welcome. He did
not pressure us too much and generally made us feel like we had enough
time to think about our options.
Name: Maureen 
Location:

Testimonial: Everybody was friendly and knowledgeable. I had a few specifics I
needed when I visited. Wendy found a way to make everything happen. My
Tiguan is awesome!
Name: Arthus
Location:

Testimonial: Thank you for one of the best car buying experiences we've ever
had! We feel that you treated us as friends more than as customers. Your
are knowledgable, friendly and obviously care about your customers. We
would recommend you without hesitation. We hope you realize how much we
appreciate your kindness and professionalism. To all of you at Oakland
Volkswagen; Thanks again!!!
Name: Sami 
Location:

Testimonial: Easily the best car purchasing experience of my life.
Name: Marlowe 
Location:

Testimonial: I really appreciated that Moe understood that I was not going to
make the decision to trade in my GTI lightly and wanted to think about
it for several days. I spoke with him about this on a Wednesday and
traded in my GTI for a Jetta TDI the following Sunday. I also
appreciated that I wasn't left waiting for long periods of time while
finalizing the deal. This was the smoothest car purchase I've ever made.
Name: Adena
Location:

Testimonial: This was my first VW buying experience and it was amazing!!!
Derek and Johnny were great and NEVER pushy!! I will be sticking with VW
from now on!!! ;o) And I looooove the car!!!
Name: Jeffrey 
Location:

Testimonial: The most pain free car buying experience I've ever had!!
Name: Dianne 
Location:

Testimonial: The process was unexpectedly easy and everyone was very friendly
and helpful.
Name: Warren 
Location:

Testimonial: JD was my salesman and he did a great job selling me on my GTI in
a low-pressure yet enthusiastic way. He and the finance manager were
very professional and clear in their dealings with me. I got a great
price at a great rate and I would definitely recommend JD and Broadway
VW to others. Thanks.
Name: Kelly
Location: Union City CA

Testimonial: "...Marina is truly the definition of EXCELLENT customer service.
She is very detailed, empathetic and sympathetic to her customers. She
genuinely wants to get the problems resolved and to make her customers
happy. I am a manager at a major storage media company in Emeryville
which is one of the top companies in the world and have been in the
customer service field for years and never have I met someone like
Marina. I have nothing but GREAT words for her and her great talent. For
me to rate her from 1-10 is impossible because she exceeds that. I have
been to your dealership 3 times with my concerns and each time I leave
feeling confident, assured that I am driving a safe, reliable and well
made vehicle. To rate her from 1-10 then I give her a 20:-) She deserves
it. Additional, I'd like to thank the technician "Mitch" that
assisted with the repairs on my vehicle because he also demonstrated
excellent customer service and was very thorough when resolving the
issues with the vehicle...."
Name: Rajah
Location:

Testimonial: Dear Margot:
 
Thank you touching base with me. I wanted to let you
know that I purchased a car from broadway volkswagon this weekend. I
have to say that I really enjoyed your staff. As you know purchasing a
car can be a difficult process but your team was excellent. Your
managment team was great I am looking forward to sending you referrals.
Thank you for support and keep up the good work.
Name: Ursula
Location:

Testimonial: "Nancy, Mike, Howard and everyone was very sympathetic and
helpful for my "kind of" emergency. They got me to work on time just
like Nancy said they would. Great team work! Definitely look forward to
working with Nancy again and can't remember the other female service
rep, but she was helpful in the past! Have to say, I was not looking
forward to coming in and have been going to Marin VW instead, but this
experience has totally changed my attitude! Thanks, Nancy"
Name: Patrick
Location:

Testimonial: "Nancy Vasquez was a real delight to work with - she really went
out of her way to accommodate me! Thanks Nancy!!"
Name: Diana
Location:

Testimonial: "Frank Torres is great."
Name: Arlene
Location:

Testimonial: "This was my first 5,000 service. It was truly top notch,
including courtesy shuttle, free coffee and donuts!"
Name: Debbie
Location:

Testimonial: "You guys are amazing! I was afraid of making such a big
commitment the day I bought my car but Tony made it a great experience.
After the first service appointment I realized what a great organization
you were. Thank you for being so good at what you do."
Name: Kristen Jones and James Browne
Location: San Leandro CA

Testimonial: In the last few years we have had a few major repairs on our
Passat Wagon.Our experience with the Service Department at Broadway
Oakland has been hand's down- super!
Especially-all of our interactions with Frank Cruz have
been stellar! His patience, professionalism, heartfelt concern and
upfront advise have been such a relief to us! We are impressed with the
high-level of service he has delivered each and every time.His
"no-nonsense" approach to the hurdles of repair and the rapid
turn-around time has been excellent.His knowledge is impressive!
Marina has always been a breath of fresh-air, always
friendly and effective.
Sincerely,
Name: Nathan
Location:

Testimonial: Service Writer: Marina Felix
Overall Score: 100%
Comments: A quick and easy visit. The
shuttle service was especially helpful - without that it would have been
a stressful day. Extra points for free snacks. Thanks!
Name: Eugene
Location:

Testimonial: Service Writer: Nancy Vasquez
Overall Score: 100%
Comments: It went just as I expected from
prior experience ever since I bought the Passat (2001)
Name: William
Location:

Testimonial: Service Writer: Frank Torres
Overall Score: 100%
Comments: It was my check up for a new car
purchase and I thank you for calling and reminding me to get it in...
Name: Jessica
Location:

Testimonial: Sales Employee: Anthony R Avila
Overall Score: 100%
Comments: Dear Shoppers, VW of Oakland is
not your typical car sales experience; they were friendly, helpful, and
quick (imagine that). We had originally gone to our local VW dealer to
buy a new car and had to walk out in disgust after 4 hours. Then we
found Tony at VW of Oakland which was 180 degrees different from our
first experience. Tony took care of everything, we found the perfect
Jetta TDI and we were in and out. This was by the far the easiest car
buying experience we’ve ever had, we went from a dreaded (typical)
dealership to what I would call a non-dealership, we actually had a good
time, knew we we’re getting a good deal and felt fairly and honestly
treated. Even the kids were entertained with the TV, popcorn and
cookies. The ENTIRE staff was very friendly and made sure all our
questions were answered. I will be telling everyone it’s worth the
drive!!
Name: Susan
Location:

Testimonial: Service Writer: Frank Torres
Overall Score: 100%
Comments: I appreciated Frank's having my
car in and out in one day, and making it as inexpensive as possible. I
see a noticeable improvement in the overall friendliness and staff
courtesy, which makes huge difference and is very much appreciated as
well. thanks to all of you (and thanks for washing my car as well!)
Name: Marc
Location:

Testimonial: Service Writer: Frank Torres
 
Overall Score: 100%
Comments: When I arrived, the staff
remembered who I was and why I was there. No having to explain
everything from the start again. That is appreciated by this customer.
Name: Betty
Location:

Testimonial: Service Writer: Marina Felix
Overall Score: 100%
Comments: Thanks for your excellent
40,000-mile service, including the courtesy ride (to and from) home, and
the additional information regarding other parts of my auto that need
attention soon. I trust that you will help me prolong the quality of my
2002 Passat.
Name: Rageshree
Location:

Testimonial: Service Writer: Martin R Romero
Overall Score: 100%
Comments: Martin Romero was courteous,
thorough, and friendly. He identified a noise my car had been making and
suggested bringing it back later this summer for another checkup so
I'll plan on that. I enjoyed the new coffee and tea station as well.
Your shuttle driver was also very nice and prompt.
Name: Eduardo
Location:

Testimonial: Service Writer: Marina Felix
Overall Score: 100%
Comments: VW of Oakland's Service center
impressed me. The service, friendly and courteous personnel made the
difference. You have won over a customer!
Name: Jose
Location:

Testimonial: Sales Employee: Derek Dorotheo
Overall Score: 100%
Comments: Derek, and the rest of the staff
were awsome. They I felt like a customer and I've never felt that before
in a car dealership. When I drove off the lot I felt like I really got a
fair deal. Kudos to all the staff at Volkswagen of Oakland.
 
N ame: Sam
Location:

Testimonial: Sales Employee:
Mohdagib Aboushabhan
Overall Score: 80%
Comments: This was the best car buying
experience I've had yet!
Name: Glenn
Location:

Testimonial: Sales Employee: Jose Haddad
Overall Score: 100%
Comments: Thanks to the superior customer
service demonstrated by both Joe and Derek, I left with a brand new
Jetta. It was a pleasure to lease another VW with the knowledge that I
could call Joe or Derek with any questions or concerns I might have.
Buying a new car should always be that easy!!!
Oakland Volkswagen - serving as a San Francisco and Berkeley Volkswagen Dealer
Oakland Volkswagen
 2740 Broadway
Oakland, CA 94612
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