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Customer: Josephine
Response date: 03/31/2012
Hassle free and enjoyable
Score: 98.2
Customer: Chana
Response Date: 03/22/2012
Loved my whole my experience. Fantastic crew.
Score: 99.4
Customer: Joseph
Response date: 8/11/2011
Because of Dave and the team you have there at VW Oakland, you have a loyal customer for life. I never felt so at ease during the purchase of a car. Please keep up the great work guys! Do not ever change and make sure Dave is there in 3 years when my lease is up! I keep handing out his business cards! Great guy! Score: 100.0
Customer: Terry
Response date: 8/08/2011
Out of 10-12 cars, this might have been the BEST.
Score: 100.0
Customer: Matthew
Response date: 8/08/2011
Nick did a great job. Thanks, Nick!
Score: 95.0
Customer: Lori
Response date: 7/30/2011
Dave Parsons was a pleasure to deal with. He made me a very good offer From the start. I really appreciated not having to play the negotiating game.
He has been very responsive post sale with answering any of my questions. Score: 100.0
Customer: Steve
Response date: 7/28/2011
Dave Parsons was the most easy going, non-pressuring car salesman I've ever dealt with. The main reason I bought my car from Oakland VW was Dave. He searched around the other dealers to find the car I wanted and had it delivered the next day. I had been to 3 other dealers (Honda, Toyota and BMW) and none provided me the level of service that Dave did.
Score: 99.4
Customer: Rachel
Response date: 7/19/2011
JD Livesay was great to deal with. THANK YOU!
Score: 92.5
Customer: Allison
Response date: 7/19/2011
I would definitely recommend Gary to friends as the go-to guy for a comfortable buying experience! VW of Oakland had the EXACT car we wanted!
Score: 100.0
Customer: Gary
Response Date: 7/18/2011
Fantastic sales experience.
Best I've had after 7 cars.
Score: 100.0
Customer: David
Response Date: 6/28/2011
JD did a great job. Will def recommend him to others!
Score: 100.0
Customer: Josiane
Response Date: 6/28/2011
Dave Parsons was a pleasure to work with.
I had offers from other dealerships, but due to
Dave's attitude I chose to buy from him.
Score: 100.0
Customer: Ralph
Response Date: 6/28/2011
A great experience - I dealt with Volkswagen of Oakland
because of the four dealerships that responded to requests
it was the most straightforward and honest in the initial dealings.
I still think I made the right choice.
Score: 92.8
Customer: Vicky
Response Date: 6/27/2011
JD did a great great Job!
He is a wonderful sale person.
Score: 98.8
Customer: John
Response Date: 5/31/2011
Mr. David Taylor did an excellent job as a sales person, please give him a BONUS and/or a raise. i really like his style.
Score: 99.4
Customer: Dale
Response Date: 5/28/2011
This is probably the best experience we've had in acquiring a car. The sales consultant, Gary Label, was very courteous and patient. He was a major factor in providing us with an excellent car dealer experience. The finance consultant, John Wong, demonstrated professionalism and honesty. We received the car in excellent condition, both mechanically and cosmetically. We will definitely be back at VW of Oakland for our future VW acquisitions and we will highly recommend it to friends and family. Score: 100.0
Customer: Deborah
Response Date: 5/10/2011
While the facility could use a massive upgrade (to show your beautiful cars in the best light), every person I dealt with was exceptional. I am comparing this experience to the five other dealerships I visited in my hunt for a car - Hyundai, Ford, Honda, Kia, and another VW dealership. Hands down - they were the best in terms of personnel. I look forward to a warm, long term relationship.
Score: 92.2
Customer: Clifford
Response Date: 5/09/2011
I thought J.D. was an exceptional person, very knowlegable and very out going. Which is really refreshing. I think J.D. is a true asset to your team at Oakland Volkswagen.
Score: 99.4
Customer: Lyall
Response Date: 5/03/2011
As mentioned, Dave and John (in finance, not sure if this is the right name) were wonderful. For the first time ever, I found the experience of buying a car actually pleasant. Kudos! We can easily recommend your dealership to our friends. And.... I love my new Jetta Sportswagen.
Score: 98.2
Customer: Joseph
Response Date: 4/26/2011
Talaho (I apologize for the spelling)
He was an AWESOME sales person. wasn't pushy at all. and really made the experience great! Give that guy a raise!!! ;0)
Score: 93.5
Customer: Peter
Response Date: 4/12/2011
Dave Parsons did a good job
Score: 100.0
Customer: Steve
Response Date: 3/23/2011
David Taylor was great, the whole experience was quick and easy and most importantly, I love my car and feel I got an excellent price.
Score: 100.0
Customer: Pascal
Response Date: 3/23/2011
Excellent service!!!
Score: 100.0
Customer: Jen
Response Date: 3/22/2011
Frank provided great service as usual. He went above and beyond to ensure that the rental car that I had during the time that my vehicle was being serviced completely fit my needs. I love bringing my car to VW of Oakland for service!
Score: 97.5
Customer: Laurice
Response Date: 3/13/2011
Dave did a great job of pursing my business..
Score: 100.0
Customer: Jose
Response Date: 3/9/2011
I am so pleased with my experience at Oakland VW and with my salesperson Mike, he explained everything about the car so well I didn't have to ask a question. I never felt pressured or uncomfortable throughout the whole processes.
Score: 99.4
Customer: Mejgan
Response Date: 3/02/2011
Gary Label, of Oakland VW: outstanding, honest salesman. Our next lease will again be through him. I think we found our go to guy!!
Score: 99.4
Customer: Sherry
Response Date: 2/28/2011
Everyone was very nice and helpful. I really liked the sales personal I dealt with -- Michael Madamba. He was very personable and helpful.
Score: 100.0
Customer: Adriano
Response date: 2/14/2011
It was a painless and quick car buying experience that I ever had. I'll never go anywhere else
Score: 94.4
Customer: Cassaundra
Response date: 2/08/2011
Excellent customer service from the whole Volkswagen team.
Score: 100.0
Customer: Mark
Response date: 2/03/2011
Our salesperson was Talao Sadler. He was truly exceptional in every respect.
Score: 94.1
Customer: Adrienne
Response date: 2/01/2011
The USAA car buying service coupled with the efficiency and competence of our salesperson (Dave Parsons) made our car buying experience enjoyable and effortless. We love our new Tiguan.
Thank you.
Score: 100.0
Customer: Loy
Response date: 1/30/2011
Dave Parsons was great to work with!
Score: 93.5
Customer: Patricia
Response date: 1/24/2011
VERY PLEASANT EXPERIENCE. THANK YOU VERY MUCH
Score: 100.0
Customer: Brent
Response Date: 1/19/2011
Gary did a great job guiding us to the right vehicle and exhibited a good level of patience with us...we are slow when making big life decisions. He's been very thorough with making sure we are completely satisfied with Volkswagen of Oakland and VW in general.
Score: 100.00
Customer: Carol
Response Date: 1/17/2011
I was looking for a particular car and that is what I received. I love my new car and so does everyone I know.
Score: 100.0
Customer: Nick
Response date: 1/16/2011
Very friendly, knowledgeable, great to work with!
Score: 96.9
Customer: Silva
Response Date: 1/15/2011
Honestly very pleased with purchase of new VW and also very pleased with employees Nick Hadenfeldt and Dave Parsons.
Score: 93.1
Customer: Adele
Response Date: 1/11/2011
Mike Jr was very helpful and continued to follow through with phone calls to ensure my satisfaction with the car. Everyone was very friendly and helpful, not to mention honest.
Score: 97.8 Customer: Emily
Response Date: 11/30/2010
It was a fantastically easy process that had me in my new Jetta way faster than I ever imagined! I have already recommended Oakland VW and Dave Parsons to a friend who's thinking of buying a car in the next few months.
Score: 100.0
Customer: Jessica
Response Date: 11/28/2010
Dave was friendly and honest. I would recommend him.
Score: 100.0
Customer: Theresa
Response Date: 11/24/2010
Wendy and the rest of team at Oakland VW Dealership were outstanding. Thanks for making my buying experience enjoyable.
Score: 94.1
Customer: Amber
Response Date: 11/24/2010
Top notch experience from start to finish. I will never go anywhere else to buy a VW, and would never recommend anywhere else. Not only was Dave Parsons an exemplary person to represent your dealership, everyone else we dealt with was primo. I THANK YOU!
Score: 100.0
Customer: Evelyn
Response Date: 11/22/2010
He gave us a quick tour of the key features, but there's too much to absorb in one sitting, and many less immediate features that had to be learned by reading the manual.
Score: 94.1
Customer: Carolyn
Response Date: 11/21/2010
When I got back to Monterey, I told everyone I knew what a GREAT experienced I had up there at VW Oakland!!! Seriously, EVERY person in the store was friendly and helpful! The only thing I wish I could change was if we were closer to each other....lol. Definitely was the best car buying experience I've ever had! Thank you so much! I will be back up within the next month or two, to say hi :)
Happy Holidays!
Carolyn
Score: 100.0 Customer: Zarinah
Response Date: 11/12/2010
My sales associate David Patton really made all the difference in me purchasing a Volkswagen. He was very informed and knowledgeable and really made me feel confident that a Volkswagen was the right car for me.
Score: 100.0
Customer: Jeffrey
Response Date: 11/09/2010
Great dealership. Was very eager to help me with my purchase and got me the exact car I was looking for.
Score: 94.1
Customer: George
Response Date: 11/08/2010
Time did not permit full explanation of all car features - but this was scheduled for a later, more convenient time.
Score: 100.0
Customer: Katheryn
Response Date: 11/08/2010
Thank you Michael Mandamba and the VW of Oakland for an excellent experience. We love our Jetta Sportwagen TDI!
Score: 94.4
Customer: Robert
Response Date: 11/06/2010
1. This was an excellent experience. The individuals serving us were truly serving us and helping us understand and meet our needs. They were truly superb in their sales work.
2. The information we still seek is not easily available from either you or VWofA. I need to know what snow traction devices VW recommends and where I can purchase them for the cc to comply with California law that mandates individuals driving in the Sierra Nevada mountains in the winter carry "chains." And, I need to know where I can get a 4 pin trailer wiring harness and hitch that does not require drilling to install.
Score: 100.0
Customer: John
Response Date: 10/22/2010
My service was to be delayed beyond its original "ready" time and I was advised by cell phone of the delay. The delay was less than anticipated and I was treated fairly by my consultant
Score: 100.0
Customer: David
Response Date: 10/22/2010
Rafael, the shuttle driver was very helpful.
Score: 100.0
Customer: Jeffery
Response Date: 10/20/2010
It was an easy and fast experience. Just the way I wanted it.
Score: 94.4
Customer: Jim
Response Date: 10/21/2010
Very good service experience.
Score: 100.0
Customer: Joseph
Response Date: 10/19/2010
My thanks to the professional staff at Oakland Volkswagen. It is rare to be in a dealership where customer service, honesty and integrity are so evident.
Score: 100.0
Customer: Kaethe
Response Date: 10/18/2010
My services consultant was excellent! She was sensitive to my schedule. She was courteous and professional.
Thank you, Charlotte!
Score: 100.0
Customer: Jennifer
Response Date: 10/17/2010
Marin is awesome!!! So is Noe Jr. (sp?) - detailer. He gave me a ride home. Two of the automatic windows went out just two months after the warranty expired. I'm glad I purchased the extended warranty, but it would have been nice if VW covered the repair.
Score: 100.0
Customer: Gina
Response Date: 10/16/2010
I am so happy that I was able to get my car serviced from you. I was welcomed by the staff, and am amazed at the quality of teamwork. I am definitely bringing my car back for future services, even though I live in Milipitas! You guys are awesome!
Score: 94.4
Customer: Emilio
Response Date: 10/13/2010
While I appreciated Jimmy's initial help & info via the website chat (that's how we verified that the car we were interested was available), it was Gary Label's approach & rapport at the dealer that "made" the sale (Jimmy was busy with another appointment).
One small detail we didn't cover in the overview & demo: how to go in reverse (manual transmission)
Score: 94.1
Customer: Jan
Response Date: 10/12/2010
I really like my new car and the care it has received in your service dept. You fixed a problem that I had not described very well and at no charge. You are the 'southwest' of car dealerships...
Score: 100.0
Customer: Naoufel
Response Date: 10/11/2010
I just purchased a 2011 Jetta Sportswagen TDI last week. Wendy the sales person at Oakland VW is excellent she let me test drive the car, and gave me a lot of advice. She is very knowledgeable and it was enjoyable doing business with her.
Great customer service,
Cheers,
Score: 100%
Customer: Eden
Response Date: 10/10/2010
They went above and beyond what I expected. Best customer service I've ever received.
Score: 100.0
Customer: Sharon
Response Date: 10/08/2010
Marin is always attentive and provides good service.
Score: 100.0
Customer: Danielle
Response Date: 10/08/2010
Marin was amazing and very helpful. I truly appreciate how much help he was, and how kind he was. Thank you!
Score: 100.0 Response Date: 09/18/2010
Best dealer ever did business with.
Score: 100%
Response Date: 09/18/2010 Comments: Buying process was extremely easy and fast. I felt I was treated with respect and that everyone was honest and friendly! Tuolo in sales, Doug in finance, and Frank in service were all fantastic! Score: 100% Response Date: 09/22/2010
Comments: I had the Best experience, I have ever had in purchasing a new car!!! Bravo. Dennis
Score: 100%
Customer: Sharon Response Date: 09/23/2010 Excellent from the first phone call until I drove my car away. JD was wonderful and I have already recommended him to a friend who is looking to buy a new car. Score: 100%
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Name: Andrew
Location:
Testimonial: I have been going to Broadway VW since 2000, and through that time I
have bought 2 cars at that dealership. I would say the service today is
the best it's been in 10 years. Hands down.
Name: Carolyn
Location:
Testimonial: Always get excellent service..........
Name: Ann
Location:
Testimonial: I had an emergency repair and your people got me in that day and
got me out in good time. Since I was without my car, they had the
shuttle drop me off at home and then pick me up when my car was
finished. A huge thanks to everyone at VW of Oakland, esp. Frank Cruz,
who helped make a really bad day that much better.
Name: Claire
Location:
Testimonial: Wow! I cannot say enough about VW of Oakland. So considerate,
friendly, and attentive. From the van driver, to the customer service,
to check out...loved them all! This is my first time dropping off my car
at the Oakland dealership...you have a customer for life!
Name: Chad
Location: San Francisco CA
Testimonial: I appreciate working with Frank Cruz and his team at Broadway VW.
Service was exactly what I would expect and I will continue to bring my
car to their Oakland based dealership, even though I live in San
Francisco.
Name: Kari
Location:
Testimonial: I want to recommend Howard, the shuttle driver. In addition to being
a good driver (and we had treacherous conditions with the heavy rains),
he was very friendly and pleasant. He was considerate about the
temperature and the radio - and kept us informed of what stops were
ahead of us. I've brought my car in many times, and I'm always happiest
when Howard is my driver.
Marina is also a charmer. Always a bright smile - even when telling
me something I don't want to hear! She has a way of making things feel
like "not a big problem" which I appreciate.
Name: Gina
Location:
Testimonial: Most people tell me I shouldn't take my car to the dealership for
regular maintanence; that I could save a ton of money going elsewhere. I
would NEVER trust my car to anyone but Volkswagen of Oakland!
Furthermore, I absolutely love Marina!
Name: Juan
Location:
Testimonial: The salesman (JD) was very helpful and made us feel welcome. He did
not pressure us too much and generally made us feel like we had enough
time to think about our options.
Name: Maureen
Location:
Testimonial: Everybody was friendly and knowledgeable. I had a few specifics I
needed when I visited. Wendy found a way to make everything happen. My
Tiguan is awesome!
Name: Arthus
Location:
Testimonial: Thank you for one of the best car buying experiences we've ever
had! We feel that you treated us as friends more than as customers. Your
are knowledgable, friendly and obviously care about your customers. We
would recommend you without hesitation. We hope you realize how much we
appreciate your kindness and professionalism. To all of you at Oakland
Volkswagen; Thanks again!!!
Name: Sami
Location:
Testimonial: Easily the best car purchasing experience of my life.
Name: Marlowe
Location:
Testimonial: I really appreciated that Moe understood that I was not going to
make the decision to trade in my GTI lightly and wanted to think about
it for several days. I spoke with him about this on a Wednesday and
traded in my GTI for a Jetta TDI the following Sunday. I also
appreciated that I wasn't left waiting for long periods of time while
finalizing the deal. This was the smoothest car purchase I've ever made.
Name: Adena Location:
Testimonial: This was my first VW buying experience and it was amazing!!!
Derek and Johnny were great and NEVER pushy!! I will be sticking with VW
from now on!!! ;o) And I looooove the car!!!
Name: Jeffrey
Location:
Testimonial: The most pain free car buying experience I've ever had!!
Name: Dianne
Location:
Testimonial: The process was unexpectedly easy and everyone was very friendly
and helpful.
Name: Warren
Location:
Testimonial: JD was my salesman and he did a great job selling me on my GTI in
a low-pressure yet enthusiastic way. He and the finance manager were
very professional and clear in their dealings with me. I got a great
price at a great rate and I would definitely recommend JD and Broadway
VW to others. Thanks.
Name: Kelly
Location: Union City CA
Testimonial: "...Marina is truly the definition of EXCELLENT customer service.
She is very detailed, empathetic and sympathetic to her customers. She
genuinely wants to get the problems resolved and to make her customers
happy. I am a manager at a major storage media company in Emeryville
which is one of the top companies in the world and have been in the
customer service field for years and never have I met someone like
Marina. I have nothing but GREAT words for her and her great talent. For
me to rate her from 1-10 is impossible because she exceeds that. I have
been to your dealership 3 times with my concerns and each time I leave
feeling confident, assured that I am driving a safe, reliable and well
made vehicle. To rate her from 1-10 then I give her a 20:-) She deserves
it. Additional, I'd like to thank the technician "Mitch" that
assisted with the repairs on my vehicle because he also demonstrated
excellent customer service and was very thorough when resolving the
issues with the vehicle...."
Name: Rajah
Location:
Testimonial: Dear Margot:
Thank you touching base with me. I wanted to let you
know that I purchased a car from broadway volkswagon this weekend. I
have to say that I really enjoyed your staff. As you know purchasing a
car can be a difficult process but your team was excellent. Your
managment team was great I am looking forward to sending you referrals.
Thank you for support and keep up the good work.
Name: Ursula
Location:
Testimonial: "Nancy, Mike, Howard and everyone was very sympathetic and
helpful for my "kind of" emergency. They got me to work on time just
like Nancy said they would. Great team work! Definitely look forward to
working with Nancy again and can't remember the other female service
rep, but she was helpful in the past! Have to say, I was not looking
forward to coming in and have been going to Marin VW instead, but this
experience has totally changed my attitude! Thanks, Nancy"
Name: Patrick
Location:
Testimonial: "Nancy Vasquez was a real delight to work with - she really went
out of her way to accommodate me! Thanks Nancy!!"
Name: Diana
Location:
Testimonial: "Frank Torres is great."
Name: Arlene
Location:
Testimonial: "This was my first 5,000 service. It was truly top notch,
including courtesy shuttle, free coffee and donuts!"
Name: Debbie
Location:
Testimonial: "You guys are amazing! I was afraid of making such a big
commitment the day I bought my car but Tony made it a great experience.
After the first service appointment I realized what a great organization
you were. Thank you for being so good at what you do."
Name: Kristen Jones and James Browne
Location: San Leandro CA
Testimonial: In the last few years we have had a few major repairs on our
Passat Wagon.Our experience with the Service Department at Broadway
Oakland has been hand's down- super! Especially-all of our interactions with Frank Cruz have
been stellar! His patience, professionalism, heartfelt concern and
upfront advise have been such a relief to us! We are impressed with the
high-level of service he has delivered each and every time.His
"no-nonsense" approach to the hurdles of repair and the rapid
turn-around time has been excellent.His knowledge is impressive!Marina has always been a breath of fresh-air, always
friendly and effective.Sincerely,
Name: Nathan
Location:
Testimonial: Service Writer: Marina Felix Overall Score: 100%Comments: A quick and easy visit. The
shuttle service was especially helpful - without that it would have been
a stressful day. Extra points for free snacks. Thanks!
Name: Eugene
Location:
Testimonial: Service Writer: Nancy Vasquez Overall Score: 100%Comments: It went just as I expected from
prior experience ever since I bought the Passat (2001)
Name: William
Location:
Testimonial: Service Writer: Frank Torres Overall Score: 100%Comments: It was my check up for a new car
purchase and I thank you for calling and reminding me to get it in...
Name: Jessica
Location:
Testimonial: Sales Employee: Anthony R Avila Overall Score: 100%Comments: Dear Shoppers, VW of Oakland is
not your typical car sales experience; they were friendly, helpful, and
quick (imagine that). We had originally gone to our local VW dealer to
buy a new car and had to walk out in disgust after 4 hours. Then we
found Tony at VW of Oakland which was 180 degrees different from our
first experience. Tony took care of everything, we found the perfect
Jetta TDI and we were in and out. This was by the far the easiest car
buying experience we’ve ever had, we went from a dreaded (typical)
dealership to what I would call a non-dealership, we actually had a good
time, knew we we’re getting a good deal and felt fairly and honestly
treated. Even the kids were entertained with the TV, popcorn and
cookies. The ENTIRE staff was very friendly and made sure all our
questions were answered. I will be telling everyone it’s worth the
drive!!
Name: Susan
Location:
Testimonial: Service Writer: Frank Torres Overall Score: 100%Comments: I appreciated Frank's having my
car in and out in one day, and making it as inexpensive as possible. I
see a noticeable improvement in the overall friendliness and staff
courtesy, which makes huge difference and is very much appreciated as
well. thanks to all of you (and thanks for washing my car as well!)
Name: Marc
Location:
Testimonial: Service Writer: Frank Torres Overall Score: 100%Comments: When I arrived, the staff
remembered who I was and why I was there. No having to explain
everything from the start again. That is appreciated by this customer.
Name: Betty
Location:
Testimonial: Service Writer: Marina Felix Overall Score: 100%Comments: Thanks for your excellent
40,000-mile service, including the courtesy ride (to and from) home, and
the additional information regarding other parts of my auto that need
attention soon. I trust that you will help me prolong the quality of my
2002 Passat.
Name: Rageshree
Location:
Testimonial: Service Writer: Martin R Romero Overall Score: 100%Comments: Martin Romero was courteous,
thorough, and friendly. He identified a noise my car had been making and
suggested bringing it back later this summer for another checkup so
I'll plan on that. I enjoyed the new coffee and tea station as well.
Your shuttle driver was also very nice and prompt.
Name: Eduardo
Location:
Testimonial: Service Writer: Marina Felix Overall Score: 100%Comments: VW of Oakland's Service center
impressed me. The service, friendly and courteous personnel made the
difference. You have won over a customer!
Name: Jose
Location:
Testimonial: Sales Employee: Derek Dorotheo Overall Score: 100%Comments: Derek, and the rest of the staff
were awsome. They I felt like a customer and I've never felt that before
in a car dealership. When I drove off the lot I felt like I really got a
fair deal. Kudos to all the staff at Volkswagen of Oakland.
N ame: Sam
Location:
Testimonial: Sales Employee:
Mohdagib Aboushabhan Overall Score: 80%Comments: This was the best car buying
experience I've had yet!
Name: Glenn
Location:
Testimonial: Sales Employee: Jose Haddad Overall Score: 100%Comments: Thanks to the superior customer
service demonstrated by both Joe and Derek, I left with a brand new
Jetta. It was a pleasure to lease another VW with the knowledge that I
could call Joe or Derek with any questions or concerns I might have.
Buying a new car should always be that easy!!! |
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Oakland Volkswagen - serving as a San Francisco and Berkeley Volkswagen Dealer
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