Oakland Volkswagen is a Oakland Volkswagen dealer and a new car and used car Oakland CA Volkswagen dealership.

Welcome to our testimonial page!

In an on-going effort to make sure our customer's know what to expect at Volkswagen of Oakland, we thought we would give you a preview... We welcome all feedback, our goal is to make sure you leave saying "WOW! There is something different about Volkswagen of Oakland." The only way we can do that, is if we hear from you!

Margot Murphy

Customer Relations Manager

Direct: 510-834-7711 Ext. 140

margot@broadwayvw.com

This is what our customers are saying:

Thanks again for a great service! I can always count on you guys to do quality and trustworthy work on my car; that's why I always come back to you!

John Byon
February 2010

I have been going to Broadway VW since 2000, and through that time I have bought 2 cars at that dealership. I would say the service today is the best it's been in 10 years. Hands down.

Andrew Mastrangeli
February 2010

Always get excellent service..........

Carolyn Rainey
February 2010

I had an emergency repair and your people got me in that day and got me out in good time. Since I was without my car, they had the shuttle drop me off at home and then pick me up when my car was finished. A huge thanks to everyone at VW of Oakland, esp. Frank Cruz, who helped make a really bad day that much better.

Ann Shogren
January 2010

Wow! I cannot say enough about VW of Oakland. So considerate, friendly, and attentive. From the van driver, to the customer service, to check out...loved them all! This is my first time dropping off my car at the Oakland dealership...you have a customer for life!

Claire Devereux
January 2010

I appreciate working with Frank Cruz and his team at Broadway VW. Service was exactly what I would expect and I will continue to bring my car to their Oakland based dealership, even though I live in San Francisco.

Chad J. Seeger
January 2010

I want to recommend Howard, the shuttle driver. In addition to being a good driver (and we had treacherous conditions with the heavy rains), he was very friendly and pleasant. He was considerate about the temperature and the radio - and kept us informed of what stops were ahead of us. I've brought my car in many times, and I'm always happiest when Howard is my driver.

Marina is also a charmer. Always a bright smile - even when telling me something I don't want to hear! She has a way of making things feel like "not a big problem" which I appreciate.

Kari Silverman
January 2010

Most people tell me I shouldn't take my car to the dealership for regular maintanence; that I could save a ton of money going elsewhere. I would NEVER trust my car to anyone but Volkswagen of Oakland! Furthermore, I absolutely love Marina!

Gina Garcia
January 2010

I generally try to avoid dealers' service departments but had such a good experience here in my first visit that I will return.

Susan Fornoff
December 2009

The salesman (JD) was very helpful and made us feel welcome. He did not pressure us too much and generally made us feel like we had enough time to think about our options.

Juan Saurez
July 2009

Everybody was friendly and knowledgeable. I had a few specifics I needed when I visited. Wendy found a way to make everything happen. My Tiguan is awesome!

Maureen Heiden
July 2009

Thank you for one of the best car buying experiences we've ever had! We feel that you treated us as friends more than as customers. Your are knowledgable, friendly and obviously care about your customers. We would recommend you without hesitation. We hope you realize how much we appreciate your kindness and professionalism. To all of you at Oakland Volkswagen; Thanks again!!!

Arthus De La Rosa
June 2009

Easily the best car purchasing experience of my life.

Sami Cohan
June 2009

I really appreciated that Moe understood that I was not going to make the decision to trade in my GTI lightly and wanted to think about it for several days. I spoke with him about this on a Wednesday and traded in my GTI for a Jetta TDI the following Sunday. I also appreciated that I wasn't left waiting for long periods of time while finalizing the deal. This was the smoothest car purchase I've ever made.

Marlowe Crawford
June 2009

This was my first VW buying experience and it was amazing!!! Derek and Johnny were great and NEVER pushy!! I will be sticking with VW from now on!!! ;o) And I looooove the car!!!

Adena Rollins
June 2009

The most pain free car buying experience I've ever had!!

Jeffrey Upton
June 2009

The process was unexpectedly easy and everyone was very friendly and helpful.

Dianne Sharp
June 2009

JD was my salesman and he did a great job selling me on my GTI in a low-pressure yet enthusiastic way. He and the finance manager were very professional and clear in their dealings with me. I got a great price at a great rate and I would definitely recommend JD and Broadway VW to others. Thanks.

Warren Hohn
June 2009

Dear Margot:

Thank you touching base with me. I wanted to let you know that I purchased a car from broadway volkswagon this weekend. I have to say that I really enjoyed your staff. As you know purchasing a car can be a difficult process but your team was excellent. Your managment team was great I am looking forward to sending you referrals. Thank you for support and keep up the good work.

Rajah

"Nancy, Mike, Howard and everyone was very sympathetic and helpful for my "kind of" emergency. They got me to work on time just like Nancy said they would. Great team work! Definitely look forward to working with Nancy again and can't remember the other female service rep, but she was helpful in the past! Have to say, I was not looking forward to coming in and have been going to Marin VW instead, but this experience has totally changed my attitude! Thanks, Nancy"

Ursula
3/1/2009

"Nancy Vasquez was a real delight to work with - she really went out of her way to accommodate me! Thanks Nancy!!"

Patrick
3/5/2009

"This was my first 5,000 service. It was truly top notch, including courtesy shuttle, free coffee and donuts!"

Arlene

3/13/2009

"You guys are amazing! I was afraid of making such a big commitment the day I bought my car but Tony made it a great experience. After the first service appointment I realized what a great organization you were. Thank you for being so good at what you do."

Debbie
3/6/2009

In the last few years we have had a few major repairs on our Passat Wagon.Our experience with the Service Department at Broadway Oakland has been hand's down- super!

Especially-all of our interactions with Frank Cruz have been stellar! His patience, professionalism, heartfelt concern and upfront advise have been such a relief to us! We are impressed with the high-level of service he has delivered each and every time.His "no-nonsense" approach to the hurdles of repair and the rapid turn-around time has been excellent.His knowledge is impressive!

Marina has always been a breath of fresh-air, always friendly and effective.

Sincerely,

Kristen Jones and James Browne
San Leandro, CA
March 2009

A quick and easy visit. The shuttle service was especially helpful - without that it would have been a stressful day. Extra points for free snacks. Thanks!

Nathan
03/29/2009

It went just as I expected from prior experience ever since I bought the Passat (2001)

Eugene
03/28/2009

William
03/28/2009

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Dear Shoppers, VW of Oakland is not your typical car sales experience; they were friendly, helpful, and quick (imagine that). We had originally gone to our local VW dealer to buy a new car and had to walk out in disgust after 4 hours. Then we found Tony at VW of Oakland which was 180 degrees different from our first experience. Tony took care of everything, we found the perfect Jetta TDI and we were in and out. This was by the far the easiest car buying experience we’ve ever had, we went from a dreaded (typical) dealership to what I would call a non-dealership, we actually had a good time, knew we we’re getting a good deal and felt fairly and honestly treated. Even the kids were entertained with the TV, popcorn and cookies. The ENTIRE staff was very friendly and made sure all our questions were answered. I will be telling everyone it’s worth the drive!!

Jessica
3/30/2009

I appreciated Frank's having my car in and out in one day, and making it as inexpensive as possible. I see a noticeable improvement in the overall friendliness and staff courtesy, which makes huge difference and is very much appreciated as well. thanks to all of you (and thanks for washing my car as well!)

Susan
04/05/2009

When I arrived, the staff remembered who I was and why I was there. No having to explain everything from the start again. That is appreciated by this customer.

Marc
04/17/2009

Thanks for your excellent 40,000-mile service, including the courtesy ride (to and from) home, and the additional information regarding other parts of my auto that need attention soon. I trust that you will help me prolong the quality of my 2002 Passat.

Betty
04/17/2009

Martin Romero was courteous, thorough, and friendly. He identified a noise my car had been making and suggested bringing it back later this summer for another checkup so I'll plan on that. I enjoyed the new coffee and tea station as well. Your shuttle driver was also very nice and prompt.

Rageshree
05/15/2009

VW of Oakland's Service center impressed me. The service, friendly and courteous personnel made the difference. You have won over a customer!

Eduardo
05/16/2009

Jose
05/18/2009

Sam
05/20/2009

Glenn
5/21/2009

Oakland Volkswagen
2740 Broadway
Oakland, CA 94612
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