This is what our customers are saying: "...Marina is truly the definition of EXCELLENT customer service. She is very detailed, empathetic and sympathetic to her customers. She genuinely wants to get the problems resolved and to make her customers happy. I am a manager at a major storage media company in Emeryville which is one of the top companies in the world and have been in the customer service field for years and never have I met someone like Marina. I have nothing but GREAT words for her and her great talent. For me to rate her from 1-10 is impossible because she exceeds that. I have been to your dealership 3 times with my concerns and each time I leave feeling confident, assured that I am driving a safe, reliable and well made vehicle. To rate her from 1-10 then I give her a 20:-) She deserves it. Additional, I'd like to thank the technician "Mitch" that assisted with the repairs on my vehicle because he also demonstrated excellent customer service and was very thorough when resolving the issues with the vehicle...." Kelly Union City, CA October, 2008 ------------------------------------------------------------------------------------------------------------
Dear Margot:
Thank you touching base with me. I wanted to let you know that I purchased a car from broadway volkswagon this weekend. I have to say that I really enjoyed your staff. As you know purchasing a car can be a difficult process but your team was excellent. Your managment team was great I am looking forward to sending you referrals.
Thank you for support and keep up the good work.
Rajah --------------------------------------------------------------------------------------------------------------
"Nancy, Mike, Howard and everyone was very sympathetic and helpful for my "kind of" emergency. They got me to work on time just like Nancy said they would. Great team work! Definitely look forward to working with Nancy again and can't remember the other female service rep, but she was helpful in the past! Have to say, I was not looking forward to coming in and have been going to Marin VW instead, but this experience has totally changed my attitude! Thanks, Nancy" Ursula
3/1/2009 -------------------------------------------------------------------------- "Nancy Vasquez was a real delight to work with - she really went out of her way to accommodate me! Thanks Nancy!!" Patrick
3/5/2009
------------------------------------------------------------------------------------------ "Frank Torres is great." Diana
3/10/2009 ------------------------------------------------------------------------------------------ "This was my first 5,000 service. It was truly top notch, including courtesy shuttle, free coffee and donuts!" Arlene
3/13/2009 -------------------------------------------------------------------------------- "You guys are amazing! I was afraid of making such a big commitment the day I bought my car but Tony made it a great experience. After the first service appointment I realized what a great organization you were. Thank you for being so good at what you do." Debbie
3/6/2009 ------------------------------------------------------------------------- In the last few years we have had a few major repairs on our Passat Wagon.Our experience with the Service Department at Broadway Oakland has been hand's down- super!
Especially-all of our interactions with Frank Cruz have been stellar! His patience, professionalism, heartfelt concern and upfront advise have been such a relief to us! We are impressed with the high-level of service he has delivered each and every time.His "no-nonsense" approach to the hurdles of repair and the rapid turn-around time has been excellent.His knowledge is
impressive!
Marina has always been a breath of fresh-air, always friendly and effective.
Sincerely,
Kristen Jones and James Browne
San Leandro, Ca
March 2009
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Service Writer: Marina Felix
Overall Score: 100%
Comments: A quick and easy visit. The shuttle service was especially helpful - without that it would have been a stressful day. Extra points for free snacks. Thanks! Nathan 03/29/2009 -------------------------------------------------------------------- Service Writer: Nancy Vasquez Overall Score: 100%
Comments: It went just as I expected from prior experience ever since I bought the Passat (2001) Eugene
03/28/2009
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Service Writer: Frank Torres
Overall Score: 100%
Comments: It was my check up for a new car purchase and I thank you for calling and reminding me to get it in...
William
03/28/2009
--------------------------------------------------------------------- Sales Employee: Anthony R Avila Overall Score: 100%
Comments: Dear Shoppers, VW of Oakland is not your typical car sales experience; they were friendly, helpful, and quick (imagine that). We had originally gone to our local VW dealer to buy a new car and had to walk out in disgust after 4 hours. Then we found Tony at VW of Oakland which was 180 degrees different from our first experience. Tony took care of everything, we found the perfect Jetta TDI and we were in and out. This was by the far the easiest car buying experience we’ve ever had, we went from a dreaded (typical) dealership to what I would call a non-dealership, we actually had a good time, knew we we’re getting a good deal and felt fairly and honestly treated. Even the kids were entertained with the TV, popcorn and cookies. The ENTIRE staff was very friendly and made sure all our questions were answered. I will be telling everyone it’s worth the drive!! Sincerely Jessica
3/30/2009 ----------------------------------------------------------------------- Service Writer: Frank Torres Overall Score: 100%
Comments: I appreciated Frank's having my car in and out in one day, and making it as inexpensive as possible. I see a noticeable improvement in the overall friendliness and staff courtesy, which makes huge difference and is very much appreciated as well. thanks to all of you (and thanks for washing my car as well!) Susan 04/05/2009 ------------------------------------------------------------------------ Service Writer: Frank Torres Overall Score: 100%
Comments: When I arrived, the staff remembered who I was and why I was there. No having to explain everything from the start again. That is appreciated by this customer. Marc 04/17/2009 ------------------------------------------------------------------------ Service Writer: Marina Felix Overall Score: 100%
Comments: Thanks for your excellent 40,000-mile service, including the courtesy ride (to and from) home, and the additional information regarding other parts of my auto that need attention soon. I trust that you will help me prolong the quality of my 2002 Passat. Betty 04/17/2009 ------------------------------------------------------------------------ Service Writer: Martin R Romero Overall Score: 100%
Comments: Martin Romero was courteous, thorough, and friendly. He identified a noise my car had been making and suggested bringing it back later this summer for another checkup so I'll plan on that. I enjoyed the new coffee and tea station as well. Your shuttle driver was also very nice and prompt. Rageshree 05/15/2009 ------------------------------------------------------------------------- Service Writer: Marina Felix Overall Score: 100%
Comments: VW of Oakland's Service center impressed me. The service, friendly and courteous personnel made the difference. You have won over a customer! Eduardo 05/16/2009 ------------------------------------------------------------------------- Sales Employee: Derek Dorotheo Overall Score: 100%
Comments: Derek,and the rest of the staff were awsome. They I felt like a customer and I've never felt that before in a car dealership. When I drove off the lot I felt like I really got a fair deal. Kudos to all the staff at Volkswagen of Oakland. Jose 05/18/2009 ------------------------------------------------------------------------- Sales Employee: Mohdagib Aboushabhan Overall Score: 80%
Comments: This was the best car buying experience I've had yet! Sam 05/20/2009 -------------------------------------------------------------------------- Sales Employee: Jose Haddad Overall Score: 100%
Comments: Thanks to the superior customer service demonstrated by both Joe and Derek, I left with a brand new Jetta. It was a pleasure to lease another VW with the knowledge that I could call Joe or Derek with any questions or concerns I might have. Buying a new car should always be that easy!!! Glenn 5/21/2009 -------------------------------------------------------------------------- |
